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The Client Experience: 51 Ways to Make Them Fall In Love and Rave to Their Friends
Stellar client experiences go a little beyond a hand-written thank you note. And while those notes are awesome, thinking about and enhancing your client’s overall experience will be a game-changer for your small business.
“I’m wondering about the customer experience.”
“Yesss!” I shouted, and probably made my Zoom friends tap their volume down a notch.
“I’m so excited you asked about this! This will change everything!”
You get stellar word-of-mouth referrals by being awesome — not just good, but awesome.
When the client experience busts through their expectations, they’re not only likely to buy or repeat buy, they’ll want to tell their friends.
When the graduates of the Brave Healer Business Accelerator program sat down with me to brainstorm this list we recognized that there were some no-brainers — basic level service that if it wasn’t present the business owner could expect not only no referrals, but possibly even a bad review. We marked those with a B, for basic. Don’t miss those.
But there are many things we think create a next-level experience and one that people can’t help but want to rave about to their friends.
